I help businesses simplify complex processes, automate operations, and drive real impact with data and intelligent systems.
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AI transformation thrives when it's clear, structured, and focused on measurable business outcomes. I drive strategies that unlock AI’s full potential—ensuring governance, scalability, and lasting value.
Led and Designed Numerous Process Optimization Solutions
Transformed Business Processes Across Multiple Sectors
15+ Years of Expertise in Process Optimization and Transformation
Focused on Delivering Results-Driven Solutions
success and measurable
improvements in every organization I work with.
What I Do
AI should feel like a natural extension of your organization—simplifying operations and enabling scalable growth. I use it to automate finance, streamline processes, and transform data into a valuable business asset. By integrating AI effectively, I ensure measurable results and scalable operations without added complexity.
AI & Digital Transformation
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Process Automation & Optimization
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AI Governance & Compliance
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Data Strategy & Analytics
Experience with Leading Brands
I’ve worked with renowned companies and startups across diverse industries, optimizing and transforming processes that drive measurable results and enhance operational efficiency.
aBOUT me
Solving complex business challenges with AI has been at the core of my work for over a decade. While financial and organizational constraints often shaped the scope of implementation, I’ve consistently navigated them by exploring AI’s potential across diverse projects and industries.
I’ve led global transformation initiatives at companies like Johnson Controls, Arvato, UPM, and Oyster HR—optimizing operations through automation and emerging technologies. With a strong foundation in process optimization, AI strategy, and business growth, I specialize in aligning AI initiatives with real business goals—enhancing efficiency, supporting better decision-making, and ensuring ethical implementation.
Backed by hands-on experience and advanced knowledge from my AI Master’s program, I bridge the gap between cutting-edge innovation and real-world business impact. Today, I help businesses adopt AI with clarity and confidence—ensuring they unlock its full potential for sustainable growth and innovation.
My Experience
With over 15 years of experience partnering with global enterprises and high-growth startups, I bring a strategic approach to AI, automation, and operational efficiency. I focus on solving complex challenges and delivering measurable results that drive real business transformation.
Independent AI Transformation Advisor
March 2025 - present
Director of Pay – Customer Experience
Oyster HR | Jul 2023 – Mar 2025
Data COE Lead
Johnson Controls | Oct 2022 – Jul 2023
Director Finance Processes – OTC
Johnson Controls | Oct 2019 – Sep 2022
Global AR Care & Collections Process Owner | Operations Manager EMEA & Americas
UPM | Jun 2017 – Sep 2019
Google Regional Collections Manager EMEA & LATAM
Arvato | Nov 2015 – May 2017
Accounting Operations & Credit-Collections Manager EMEA
Boart Longyear | Feb 2014 – Oct 2015
Endorsements from Collaborators and Industry Peers
Throughout my career, I have had the privilege of collaborating with professionals across various industries. Below are endorsements from colleagues and industry peers who have worked closely with me and have seen firsthand how my leadership and expertise have positively impacted our projects and outcomes.
Joanna is a world-class CX leader who blends strategic thinking with sharp execution. Her fluency in AI and data truly sets her apart—bringing innovative, tech-enabled improvements that streamline operations and drive smarter decisions. I consistently relied on her to solve complex problems and align cross-functional teams. She made a lasting impact.
Lowell Coleman
Joanna brings together strong analytical capability and operational acumen with hands-on expertise in ERP systems, automation technologies, and continuous improvement frameworks. She has a rare ability to move seamlessly between high-level strategy and on-the-ground execution—balancing agility, compliance, and long-term scalability.
Natalia Sośniak
Joanna is guided by efficiency and business orientation—her actions are straightforward and relevant.
Pascal LEFEVRE
Joanna is a proactive and thoughtful leader. She implemented effective solutions and directly influenced various teams to deliver immediate results.
Mateja Lazarević
Joanna is a thoughtful leader with a clear vision, consistently delivering exceptional results and creating a positive impact.
Folashade Fawole
Explore Expert Insights on AI, Process Optimization, and More
In my articles, I share actionable strategies, in-depth analysis, and fresh perspectives on AI, business process transformation, and industry best practices. Each piece is crafted to help you stay ahead of trends and make smarter decisions for your business.
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Let’s create smarter, tailored solutions for your business.
AI works best when it adapts to your unique needs. Every process has its own challenges — and with the right strategy, we can boost efficiency, unlock insights, and drive sustainable growth. I’ll help you shape AI solutions that simplify complexity and turn technology into a real strategic advantage.
