10+ Years Experience

My Experience

Director of Pay – Customer Experience

Oyster HR | Jul 2023 – Mar 2025

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Data COE Lead

Johnson Controls | Oct 2022 – Jul 2023

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Director Finance Processes – OTC

Johnson Controls | Oct 2019 – Sep 2022

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Global AR Care & Collections Process Owner | Operations Manager EMEA & Americas

UPM | Jun 2017 – Sep 2019

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Google Regional Collections Manager EMEA & LATAM

Arvato | Nov 2015 – May 2017

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Accounting Operations & Credit-Collections Manager EMEA

Boart Longyear | Feb 2014 – Oct 2015

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Testimonials
01

What My Clients Say

I’ve had the pleasure of working with some fantastic clients across various industries. Here’s what they have to say about our collaborations and the impact of my work on their projects.

Joanna is a world-class CX leader who blends strategic thinking with sharp execution. Her fluency in AI and data truly sets her apart—bringing innovative, tech-enabled improvements that streamline operations and drive smarter decisions. I consistently relied on her to solve complex problems and align cross-functional teams. She made a lasting impact.

Lowell Coleman
VP Operations

Joanna brings together strong analytical capability and operational acumen with hands-on expertise in ERP systems, automation technologies, and continuous improvement frameworks. She has a rare ability to move seamlessly between high-level strategy and on-the-ground execution—balancing agility, compliance, and long-term scalability.

Natalia Sośniak
Director, Customer Account Management – Customer Operations in Finance | Global Process Owner

Joanna is guided by efficiency and business orientation—her actions are straightforward and relevant.

Pascal LEFEVRE
Global VP Food, Home & Personal Care

Joanna is a proactive and thoughtful leader. She implemented effective solutions and directly influenced various teams to deliver immediate results.

Mateja Lazarević
Customer Support Lead @ Oyster

Joanna is a thoughtful leader with a clear vision, consistently delivering exceptional results and creating a positive impact.

Folashade Fawole
Customer Success Manager | CCSM Certified | Skilled in Global HR & SaaS Solutions
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reach out
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Let’s create smarter, tailored solutions for your business.

AI works best when it adapts to your unique needs. Every process has its own challenges — and with the right strategy, we can boost efficiency, unlock insights, and drive sustainable growth. I’ll help you shape AI solutions that simplify complexity and turn technology into a real strategic advantage.

Got an idea? Let’s talk.