The company - a multinational operating across eight business lines - faced major inefficiencies in its O2C process due to fragmented systems and decentralized teams. Each country managed receivables independently, with inconsistent dunning practices, delivery block logic, and no unified view of performance. This hindered cash flow, customer service, and enterprise control.
The vision was to design and implement a standardized O2C framework that could support global governance while allowing local flexibility. This required rethinking collections workflows, defining risk-based dunning strategies, and aligning operational rules across business units. Change management and stakeholder engagement were key success factors.
Oracle BI dashboards were used to track early adoption and performance KPIs. KPI baselines and statistical control charts were introduced to identify deviations and guide continuous improvement. Feedback loops were established across regions to refine processes in real time.
Here’s a selection of projects that showcase my ability to design strategic, business-driven solutions, solve complex operational challenges, and lead transformation. Each project highlights a different aspect of my expertise in driving efficiency, scalability, and measurable impact.
AI works best when it adapts to your unique needs. Every process has its own challenges — and with the right strategy, we can boost efficiency, unlock insights, and drive sustainable growth. I’ll help you shape AI solutions that simplify complexity and turn technology into a real strategic advantage.
